Three documents, one clear check

Richroyal Casino account verification: what the check needs from you

Every licensed casino has to confirm who you are, so this identity check exists under the Malta Gaming Authority licence and usually clears within 5 hours.

Start the check

Malta Gaming AuthorityLicensed MGA/B2C/786/2017, audited by Gaming Laboratories International and eCOGRA

Know where you stand

Five hours, or a payout on hold

Nothing here is improvised: Richroyal Casino runs the same check on every player, in plain steps.

Who checks

Richroyal Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/786/2017

Usual turnaround

5 hours

Becomes mandatory

At the latest before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Fewer retries

Work through the check in four moves

Four moves take you from an open account to a cleared check, with the small snags spelled out.

Pick the right slot

Open the verification area of your account and read which document each slot asks for before you upload anything, so nothing lands in the wrong place.

Is it glare or shadow?

Photograph your photo identification flat, with all four corners inside the frame and no glare; a dark surface underneath keeps the edges crisp.

Clearer copy, quicker pass

Grab the proof of address as a full page with your name, the address and the date visible, then add the payment card image if a card was used.

Checked, then cleared

Send everything in one go and expect a reply within 5 hours; if something is unreadable, [email protected] will say exactly which file to redo.

Cleaner copies, fewer retries

Which files does the check want?

Most holds come down to a blurred edge or a hidden address line, so check each file against this list.

Photo identification

ConfirmsWho you are

Must showAll four corners, photo and birth date clear

Proof of address

ConfirmsWhere you live

Must showFull page, name, address and date

Payment card image

ConfirmsThe card is yours

Must showMiddle digits may be hidden, name visible

At the payout request

The four moments a review lands

Richroyal Casino builds the check into four known moments, so nothing appears out of nowhere.

Send ID before raising

Raise your deposit limit and the team may ask for photo identification and proof of address, as a higher ceiling changes the risk.

A street name typo

Correct your profile first: a misspelt street or a shortened surname against the payment card sends the file back and delays the payout.

First payout, first check

Request your first withdrawal and the check is due at the latest, so have photo identification, proof of address and the payment card image ready.

Where did it come from?

Clear a larger sum and the team looks closer, asking where the money came from and for papers that show the account in your name.

The papers behind your funds

Hold a Malta Gaming Authority licence, number MGA/B2C/786/2017, and the conditions attached to it require the operator to know where player money originates. Richroyal Casino applies that rule to every account, so a funds request is routine bookkeeping, never an accusation.

Which paper fits depends on how the money reached you, so expect any of these:

Recent payslips from your employer
Bank statement covering recent months
A sale contract for a property
Dividend or investment account records
Inheritance paperwork from the estate

Sent back once, fixed in minutes

Does the date matter? Check the expiry on your photo identification: an out-of-date card proves nothing about today, so the reviewer cannot accept it. Photograph the current card, front and back. Attach the fresh copy to [email protected].

Use a recent statement. Look at the issue date: a statement from another season cannot confirm where you live now, so it goes straight back. Pull a statement issued in the past weeks. Re-send it as a flat, full-page photo.

Edges that convince. Skip the screenshot: a cropped screen image loses the edges and the texture a reviewer needs to trust the copy. Lay the paper flat in good light. Shoot all four corners in frame.

Fewer re-sends

The niggles around identity files

Takes the edge off the moment a withdrawal pauses and the file request lands

My surname changed after I married, so which name goes on the file?+

Send the photo identification that carries your current legal name, and add the marriage certificate if the name differs from your account. Matching both means the reviewer can close the file in one pass instead of coming back to you.

Will Richroyal Casino want my ID before I can take money out?+

Yes. The Malta Gaming Authority licence requires the check, and at the latest it lands before your first withdrawal leaves. You may be asked at registration or after your first deposit, so keep the files within reach.

How quickly does the review finish once my file is with you?+

Budget roughly 5 hours from the moment the last file arrives, and often less when every copy is sharp. Our team runs the review around the clock, so a file sent late at night is already in the queue by morning.

Is my passport safe sitting in your system?+

Yes. Every upload travels over TLS 1.3 encryption and is seen only by the team that runs the check. Data leaves us only where the licence and our privacy notice allow, and [email protected] answers anything deeper.

Can I sort this out from my phone on the bus?+

Yes, the account area accepts phone photos, and daylight beats a kitchen light every time. Shoot the card flat on a table, keep all four corners inside the frame, and the reviewer sees it as a camera shot rather than a guess.