Five Protections

How Do You Keep Play Responsible at Richroyal Casino?

Play only from 18+, and every account already holds deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a Deposit Limit

Malta Gaming AuthorityLicensed MGA/B2C/786/2017, audited by Gaming Laboratories International and eCOGRA

Quick Facts

Control That Stays With Your Account

One screen settles the licence, the age rule and where to call for help.

Minimum Age18+

LicenceMalta Gaming Authority, MGA/B2C/786/2017

Gambling Helpline Aotearoa0800 654 655

Limit Questions[email protected]

When Play Slips

Limit and Control Tools in the Account

Use this section the moment play stops feeling like a pastime you chose.

Cap First, Play Second

Cap how much can leave your bank over a set period; turn it on before your first session, not after a losing night.

Calm Choice, Firm Stop

Stop play once losses reach a figure you picked while calm; set this before a session where chasing a bad run feels likely.

Long Session, Clear Signal

Ping yourself at intervals you choose, so a long session announces itself instead of slipping past; enable it on any evening you play.

Account-Level Exclusion

Lock your own account; pick it when a short break is not enough, as this market has no national register and the block sits here.

Watch the Session Cost

Let the screen pause to show how long you have played and what it has cost; switch this on whenever play runs long.

Quick Setup

Four Taps to a Fixed Cap

Four taps in your profile and the cap is live, that is how this site works.

Inside Your Account

Open your profile from the top menu and find the limits area; check your verified details are current before you change anything.

Match Tool to Worry

Pick the control that matches your worry: deposit, loss or session time; each covers a different part of play, so choose what fits.

How Long Should It Run?

Choose how long the cap should run, from one session to a longer stretch; pick a length that fits a normal week.

Confirmed on Screen

Save the change, then reopen the limits page and confirm the figure sits there; if it looks wrong, contact support before you play again.

Choose Your Break, Then Choose Your Stop

Can I Just Take a Break? Ask for a short pause when you need hours or days away from the tables. Set it in your casino account profile and play stays locked until the break ends. It is the lighter of the two options, for a breather rather than a full stop.

Full Self-Exclusion. Self-exclusion closes your access for a long stretch, and the door stays shut even if you change your mind. Start it in your casino account; it runs for a settlement period you choose. Your account is then blocked for play until that period is over.

Exclude Yourself Here. No national self-exclusion register exists in New Zealand, so your casino account is where you exclude yourself. The gambling helpline picks up from there, talking through what else you can put in place around you. Nothing else does the job for this market.

Where Help Lives

Free Help That Stays Private

You will have a named service, its number and its hours in front of you.

Gambling Helpline Aotearoa

Ring or text the national gambling helpline, free and confidential, any hour of any day. It is for players and for the people who live with them. Trained advisors answer without judgement. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling with a national foundation, in person or by phone from Monday to Friday through business hours. Partners, whānau and friends can use it too. Peer and cultural support sit alongside the talking therapy. pgf.nz

Safer Gambling Aotearoa

Read the national health information site that explains harm signs, everyday tips and a finder for local support. It is written for people who gamble and for their families. Browsing it costs nothing and commits you to nothing. safergambling.org.nz

Spot It Before It Grows

Notice these moments early and a deposit limit or a pause is usually enough to reset things. Let them pass and the habit gets harder to interrupt. Acting at the first sign is the easier path.

Read the list slowly and count the ones that sound like your week.

Chasing a loss with a bigger deposit
Hiding how much you play from family
Playing past the hour you set
Borrowing money to keep going
Feeling flat until you log in
Arguing about your play at home
Telling yourself one more session will fix it

Six Short Answers

Whom Do I Ring for Help?

The worry that a limit or an exclusion can be undone once play gets hard.

Can I ring the Gambling Helpline about my dad's play?+

Yes, family members can ring Gambling Helpline Aotearoa on 0800 654 655, day or night, and the free text line on 8006 is open to relatives too. Ask the adviser what you can do at home, since they speak with worried family every day.

Can I end my self-exclusion before the period runs out?+

No, a self-exclusion at Richroyal Casino runs for the whole period you chose and staff will not cut it short on request. Decide the length as if nothing could change, then confirm it.

Can I shut my account down and not come back?+

Yes, and email is the route: write from your registered address to [email protected] and support will close it, replying at any hour. Tell them you want it shut for good, not paused.

Do the limit tools work on the mobile site too?+

Yes, the phone version holds the same account section, with deposit limits, loss limits and reality checks in the same place. Open your profile there and fix the cap before the next session begins.

Will my exclusion here block me at other casinos?+

No. New Zealand runs no national self-exclusion register, so a block set in your Richroyal Casino account covers this site alone and other operators never see it. Repeat the step wherever else you hold an account.

Does a short break lock the whole account, and for how long?+

Yes and no: a pause stops deposits and play for the days you choose, though your balance and history stay as they are. Once that stretch passes, log in and play opens again without a call to support.