Three ways to reach us

Richroyal Casino Contact: A Human Answers in Minutes

Reach the Richroyal Casino team by live chat, e-mail or phone, and someone answers 24 hours a day, 7 days a week.

Contact support Licensed and regulated

Paid today

447,492 NZ$

4,605 Playing now

Malta Gaming AuthorityLicensed MGA/B2C/786/2017, audited by Gaming Laboratories International and eCOGRA

Fast payoutsAverage withdrawal time 21 minutes, NZ$24M paid weekly to 736,000+ players

Data protectionTLS 1.3 encryption secures every transaction and personal detail

Richroyal Casino Channels

Richroyal Casino Support, Three Ways

Speed sits at the heart of how Richroyal Casino handles every player question.

Stuck Right Now

Quick questions land fastest here: a person replies in about three minutes, any hour, and passwords never need to be shared in the chat.

Open chat

Keep Everything in Writing

Send documents or longer explanations to [email protected]; typical replies arrive within eight hours, and the thread keeps everything in one place.

Write to us

Phone Support

Call +64 9 530 7383 (NZST) when talking is easier; the line stays open round the clock and most calls settle in about two minutes.

Call us

When You Need Help Tonight

Richroyal Casino Support for New Zealand Players

Bookmark this block for the moment you need local details rather than a general answer.

Local reach

Local phone+64 9 530 7383

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who watches

Supervisor and licenceMalta Gaming Authority, MGA/B2C/786/2017

Extra help

Gambling help in NZProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Health Promotion Agency

Skip the Back-and-Forth

Set these five details out before you reach the team.

Your registered e-mail address
The last four card digits
Any transaction reference number
A screenshot of the issue
A short note on what happened

Six Inboxes

Pick the Inbox That Handles It

Skip the runaround by sending your question straight to the department that closes it.

Your account

General help[email protected]

Document checks[email protected]

Money matters

Deposits and payouts[email protected]

Elsewhere

Complaints[email protected]

Privacy requests[email protected]

Business enquiries[email protected]

Six Key Facts

The Company Holding Your Account

Reading this leaves you clear on the business and the licence standing behind your account.

Company

Legal nameRichroyal Casino Ltd.

Company numberC-48065 (Malta)

Registered addressTriq il-Kbira, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/786/2017

Written contact

Support e-mail[email protected]

Before You Ask

Clear Answers, No Waiting Around

That worry about waiting days for someone to reply, or never hearing back at all.

trustCan I get my identity verified quickly?+

Verification is usually wrapped up within five hours of your documents landing. Send photo identification, a proof of address and a clear image of your payment card, and the checks run from there. Have that trio ready early and a first withdrawal meets no hold-up.

trustWhat happens when the reply I got leaves me unhappy?+

Say so plainly in the chat or reply that came back, and ask for the matter to be escalated. Complaints that stay unresolved go to [email protected], where the team reviews what happened. If that path still leaves you unhappy, you may take it up with the Malta Gaming Authority.

trustWhen can I actually reach a person at support?+

Live chat and the phone line both stay open 24 hours a day, seven days a week, including public holidays. Ring +64 9 530 7383 any time and a person picks up in about two minutes. Chat is answered in roughly three minutes, whatever the hour in New Zealand.

trustWhat if I decide I no longer want an account?+

Get in touch through live chat and ask for closure, and keep it to just that one account. Each player may hold one account only, so duplicates are closed, and a request to shut yours is honoured once identity is confirmed. Funds sitting in the balance are settled first.

trustHow long until I can get help in my own language?+

English, German, Finnish and Norwegian are all spoken by the team. Most New Zealand players write in English and hear back in it, from agents working around the clock. Say which language you prefer in your first message and the reply comes in that one.

trustCan I see proof that this casino is licensed?+

Richroyal Casino Ltd. holds a licence from the Malta Gaming Authority, numbered MGA/B2C/786/2017, and has traded since 2017. Gaming Laboratories International and eCOGRA audit the games on site. Check that licence number whenever you want reassurance about who runs this place.

Know When Help Arrives

How Long Will You Wait for a Reply?

These timings settle whether you are waiting minutes or hours before you begin.

Live chat

Live chat hours24 hours a day, 7 days a week

Live chat first reply3 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+64 9 530 7383

Phone waiting time2 minutes

Four Steps to a Resolution

What Happens If You Stay Unsatisfied?

This path removes the worry that a genuine complaint disappears without anyone reading it.

A Written Trail You Keep

Send your complaint to [email protected] from your registered address. Describe what happened and add the reference of the transaction, and the team logs it the same day.

Before the Next Step

Expect a written reply once the team has reviewed your case. Read the explanation fully and answer with anything still unexplained, since a clear reply often settles a dispute at this stage.

A Senior Look at Your File

Ask for your complaint to be escalated if the first answer leaves the matter open. A senior member reviews the file again, and you receive a final position from the casino in writing.

After the Internal Route

Refer the case to the Malta Gaming Authority if the casino's final response still leaves you unsatisfied. Regulator involvement comes after the internal route, so keep every message you exchanged.